Features
Invisible Dynamic Number Replacement
We pioneered the Invisible Dynamic Number Replacement solution, which prevents “number flicker” in most situations.
Dynamic Call Routing
Route your calls according to how visitors have found your website, enabling you to direct the calls to the best team, department or person within your business.
Missed Call Email Alert
A missed call will automatically prompt an email alert. It will include the caller’s telephone number and how they found the website so you can respond quickly.
Dynamic Call Whisper
The call whisper feature allows you to type in a short phrase that can be read out to the call handler before and/or after a call.
Call Benchmarking
Evaluate calls based on their length. The duration of a call is often a good indication of its quality and you can define as many benchmarks as you wish.
Sales & Marketing Lead Tracking
Sales and lead data can be logged in numerous ways against each phone call so that you can track the ROI of your marketing.
Call Recording
Hear what your customers are saying and how the calls are handled by your staff. This feature will also automatically play a call recording notification message to comply with legal requirements.
Post Call IVR
Collect real-time feedback from your call handlers by asking them to use their keypad to respond to a fully customizable set of menu options, which can be setup through an easy to use menu builder.
Spam Guard
Block spam calls with one of ResponseTap’s Spam Guard solutions. This works by intercepting calls and marking them as spam in your reporting.